Support
Questions, answered clearly.
Set up your private circle, choose who sees each signal, and find help with reading sources, watch sessions and subscriptions.
Frequently Asked Questions
Can iPhone and Android friends use HeartRay together?+
Yes. HeartRay brings private heart-rate sharing, location sharing and messages into one circle on iPhone and Android. Approved friends choose what to share person by person. A friend can view shared readings in the phone app without a smartwatch.
Do I need a smartwatch?+
No. Supported readings can sync from Apple Health or Health Connect. The Apple Watch companion reads existing heart-rate measurements when available; it does not take continuous measurements. Compatible Wear OS watches can also share readings during a user-started session. Maps, status notes, history, and shared friend data work without a watch.
See phones, reading sources and watch companions.
How do I add someone?+
On Today, tap +, then share your one-time invite code or enter theirs. Connections are private: whoever uses a code sends a request, and you accept it. Nobody can search for or find you.
Why is my heart rate missing?+
Check these first:
- If you use a watch, check that it is connected and worn; start a sharing session on Wear OS
- Apple Health or Health Connect permissions are enabled for HeartRay
- Heart Rate sharing is on for that friend in Me › Who sees what
- On iPhone, Background App Refresh is enabled
- A recent heart-rate measurement exists in Apple Health or Health Connect; opening HeartRay does not force a new measurement
Why did an arrival time change?+
When the traveler uses an iPhone, the time comes from Apple Maps on their phone and changes with traffic. When that time isn’t current, or when they use Android, it’s an estimate from the distance left and their pace, shown as “about”. Updates arrive about once a minute while the traveler moves.
How do updates reach my friends?+
Once you turn a signal on for someone, their app shows your new stamps and tickets as updates become available — HeartRay does not force a new heart-rate measurement or guarantee continuous updates. Always check the measurement timestamp shown next to each reading.
What is included in HeartRay Plus?+
Free accounts include up to 10 friends and 1 heart-rate alert. HeartRay Plus adds:
- Unlimited friends
- Expanded route and vitals history
- More heart-rate alerts
- Cover for each of your direct friendships, even when your friend uses Free
How much does HeartRay Plus cost?+
HeartRay Plus is $0.99/month or $9.99/year at USD list prices. Your App Store or Google Play checkout confirms the price and subscription terms for your region.
How do I delete my account?+
Open Me, scroll below the settings index, then tap Delete account. You can also use our web deletion-request page. Both paths permanently remove your account and associated HeartRay data.
Open the web option here: Delete HeartRay account.
Is my health data private?+
Yes. You control sharing, and HeartRay does not sell health data. You can read the full details in our Privacy Policy.
Review the full policy here: Privacy Policy.
Troubleshooting
Battery usage feels high+
To reduce battery usage:
- Pause location sharing in Who sees what when you finish sharing
- End a shared trip when it is complete
- Stop a Wear OS heart-rate sharing session when you finish
A friend's data is stale+
Ask them to open HeartRay briefly and verify their health permissions and sharing toggles. Check the measurement timestamp: Apple Watch decides when to take readings, and syncing an older reading does not make it a new measurement. HeartRay is not an emergency-monitoring service.
I am not getting alert notifications+
Verify these settings:
- Notifications are enabled for HeartRay on your phone
- An alert threshold is configured on that friend
- That friend is actively sharing heart rate
